Purpose
This procedure applies to all cases of cancelled sale.
Procedure
If a Deal Owner cancels a sale, it is important to understand how and why this happened. If it is possible to rescue the sale and have it proceeded, then the sales team must do this. In most cases, the
Deal Owner and Buyer still want to sell and buy Business.
To provide quality service, the company must be able to respond to the cancellation and continue to help the Leads sell or buy according to their needs
If there is no written contract, the Deal Owner generally informs the Business Readiness Consultant verbally. If there is a written contract, the Deal Owner or the Deal Owner’s Solicitor must notify the company in writing about the cancellation.
The Deal Owner may cancel the sale by agreement with the Buyer or because the Buyer or Deal Owner have not met conditions of an agreement or the sales contract.
Business Readiness Consultant
- Examines the situation and tries to find a way to rescue the sale so that it can go through
- (If the sale can go through), tells the stakeholders
- (If the sale cannot be rescued):
- (If the Buyer has paid a deposit) Works out whether this is refundable (If the Buyer has defaulted, see ‘When the Buyer defaults’)
- (If the deposit is refundable) Asks the Manager to authorise the refund
- Negotiates re-listing with the Deal Owner, repeating the sales presentation and sales listing procedures as required
- Updates the Sale Record and Checklist
Office Manager
- Authorises the refund of the deposit if required