Purpose
To enter the absolute minimum contact data in the CRM. It is the responsibility of each Business Readiness Consultant to enter the data and ensure it is correct.
Procedure
- Business Readiness Consultant opens Database and goes to the “Retrieve” screen
- Select the blue icon in the top toolbar to add a new customer
- Select “YES” when asked if you want to continue creating a new customer. A new blank record will be created.
- In the first merge field at the top left select the contacts “Title” (i.e. Mr, Mrs etc)
- Enter Last Name & First name
- Enter all the telephone numbers you have
- Enter customer’s full address. Do not omit any address fields if the customer is a potential Deal Owner or past Lead.
- Select the “Other” tab
- Select the category/s of the contact
- Select the source/s of the contact
- Select the save icon near the top middle of the customer card, this will open the customer contact window.
- Select “OK” to close
- If the contact is a potential Deal Owner select the “to sell” tab
- Select “add Business” on the right-hand side of the screen
- You will now be asked whether to copy the customers address or not. If the Business to be sold is the address you entered in step “vii” select yes, if the Business is another address select no
- If you selected yes the address details will be automatically entered in to the Business screen at the bottom
- If you selected no, enter the Business address in the blank Business screen
- Select the “status” tab
- Change the status to appraisal and enter the date of the appraisal in the status date field
- Enter your estimate of value in the field provided. This must be written as a 6 digit number with no commas. ($400,000 is written as 400000)
- Select the save icon. Other Business details may be entered now.